Privacy Policy

Effective Date: June 30, 2025

This Privacy Policy describes how The Code Mark ("we," "us," or "our"), operating the website thecodemark.in, collects, uses, stores, and protects the personal information of our users ("you" or "your"). We are committed to protecting your privacy and handling your data transparently and securely, in line with our mission to empower individuals through comprehensive education.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide, improve, and personalize our diverse range of educational services to you:

a. Personal Information You Provide Voluntarily: This includes information you provide when you register for an account, enroll in any course, make a purchase, subscribe to our newsletter, participate in forums, or contact us for support. This may include:

Contact Information: Name, email address, phone number.
Account Credentials: Username and password.
Billing Information: Billing address, payment method details (though sensitive payment card data is primarily processed by third-party payment gateways as described below).
Demographic Information : Information you may choose to provide, such as profession, educational background, or areas of interest, to help us tailor course recommendations.
Communication Content: Any information you provide when communicating with our support team, through feedback forms, or participating in course discussions.

b. Transaction Information: When you make a purchase through our website, we collect information related to that transaction, such as the course(s) purchased, the amount paid, and the date of the transaction. Sensitive payment processing information (e.g., credit card numbers, UPI IDs) is not stored directly on our servers but is securely processed by our third-party payment gateway, Razorpay.

c. Usage Data: We automatically collect certain information when you visit and interact with our website. This "Usage Data" helps us understand how our services are used and includes:

Your IP address.
Browser type and version.
Device type (e.g., desktop, mobile) and operating system.
Pages you visit on our website.
Time spent on those pages.
Referring URLs (how you arrived at our site).
Course progress (e.g., modules completed, video watch time, quiz attempts).
Dates and times of access.
Interactions with course content and platform features.

d. Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like pixels and web beacons) to track activity on our website and enhance your user experience. Cookies are small data files placed on your device. We use them for:

Essential functionality: Keeping you logged in, remembering preferences.
Performance and Analytics: Understanding how our site is used to improve performance and content.
Marketing and Personalization: Delivering relevant advertisements and tailoring content to your interests. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our services may not function optimally.

2. How We Use Your Information

We use the collected information for various purposes, including:

To Provide and Maintain Our Services: To operate, deliver, and continuously improve thecodemark.in and its diverse educational content.
To Process Transactions: To process your course enrollments, payments, and to deliver the purchased courses and materials to you.
To Manage Your Account: To create and maintain your user account, provide access to your purchased courses, track your learning progress, and manage your subscriptions.
To Communicate with You: To send you essential service-related communications (e.g., order confirmations, course updates, password resets, important announcements), respond to your inquiries, and provide personalized customer support.
For Marketing and Promotions: To send you newsletters, promotional offers, and information about new courses, programs, or services that may be of interest to you, based on your preferences. You can opt-out of marketing communications at any time via the unsubscribe link in the emails or by contacting us.
To Personalize Your Experience: To tailor course recommendations, display relevant content, and customize your learning dashboard based on your interests and past interactions.
To Monitor and Analyze Usage: To understand how users interact with our website and courses, identify trends, improve course design, and gather aggregated demographic information for internal analytics to enhance our services and user experience.
For Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, unauthorized access, or security incidents, ensuring the integrity of our platform.
To Comply with Legal Obligations: To fulfill any legal, regulatory, or governmental requirements applicable in India or other relevant jurisdictions.

3. How We Share Your Information

We may share your information with third parties only in the following circumstances:

With Service Providers: We engage trusted third-party companies and individuals to perform services on our behalf and support our operations. These include:
- Payment Processors: Such as Razorpay, for secure handling of payment transactions.
- Website Hosting & Infrastructure Providers.
- Analytics Providers: (e.g., Google Analytics) for understanding website usage.
- Email Marketing & Communication Platforms.
- Customer Support Platforms.
- Content Delivery Networks (CDNs). These third parties have access to your personal information only to perform these specific tasks on our behalf and are contractually obligated to keep your information confidential and use it only for the purposes for which it was disclosed.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government agency request).
Business Transfers: In the event of a merger, acquisition, asset sale, or similar transaction involving The Code Mark, your personal information may be transferred as a business asset. We will notify you if such a transfer occurs and if it results in a different Privacy Policy being applicable.
With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
Aggregated or Anonymized Data: We may share aggregated or anonymized data that cannot be used to identify you personally with third parties for various purposes, such as research, analytics, or marketing.

4. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using SSL encryption for data transmission, maintaining secure servers, implementing access controls, and regular security audits. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. You also play a vital role in protecting your data by maintaining the confidentiality of your account credentials.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically includes the duration of your active account with us and a reasonable period thereafter as required by law or for legitimate business purposes. When we no longer need to use your information for these purposes, we will either remove it from our systems or anonymize it so that it can no longer be identified with you.

6. Your Data Protection Rights

Depending on your location and applicable data protection laws (such as India's Personal Data Protection Bill (if enacted), GDPR for EU residents, etc.), you may have certain rights regarding your personal data. These rights may include:

The Right to Access: Request copies of your personal data held by us.
The Right to Rectification: Request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The Right to Erasure: Request that we erase your personal data under certain conditions.
The Right to Restrict Processing: Request that we restrict the processing of your personal data under certain conditions.
The Right to Object to Processing: Object to our processing of your personal data under certain conditions.
The Right to Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided in Section 16. We will respond to your request within the timeframes mandated by applicable law.

7. Cookies and Your Choices

You have control over cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Instructions for managing cookies can typically be found in your browser's 'Help' or 'Settings' menu. Please be aware that if you choose to disable cookies, some portions of our Service may not function correctly or may impact your ability to use certain features.

8. Links to Other Websites

Our Service may contain links to other websites or services that are not operated by us. For example, links to external payment processors, educational resources, or social media platforms. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our services are generally not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data without your consent, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this document. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, your personal information, our data practices, or to exercise your data protection rights, please contact us:

By Email: support@gmail.com
By Visiting this Page on Our Website: Contact us